FREQUENTLY ASKED QUESTIONS
We are happy to assist with your queries. If your question is not listed below, call us on +61 (0)431 544 954 or email email@example.com. We are very quick to respond.
How are VIVER Leather bags made?
We are passionate about the best leather bags and proud to offer you premium quality from the world’s leading leather manufacturers. All VIVER bags are handmade from Artisan leather – hand graded, carefully selected genuine cowhide that guarantees maximum durability and beautiful patina as the bag gets older.
VIVER handbags are made in Brazil - world #1 exporter of premium leathers that has been supplying the leading Italian leather bag manufacturers with premium leathers for many decades. We decided to bring you the world’s best leather directly from the country where high quality leather products are a part of culture and everyday fashion.
How does VIVER quality compare to known luxury designer leather handbags?
VIVER bags are hand crafted from premium cowhide leather sourced from selected Brazilian tanneries which have been supplying famous leather bags brands with the highest quality leather. By connecting with the original manufacturers, we are able to offer undoubtedly best quality leather handbags without the price tag of fashion brands.
All VIVER bags are ethically produced by the family companies who place their passion for absolute top quality at the heart of everything they do.
Before leaving our warehouse, every bag undergoes strict control to ensure you receive your order in impeccable condition. We check for any manufacturing defects so you can enjoy your new bag as soon as you open the package.
Where do you ship from?
Our warehouse is located in Melbourne, Australia. We work by Eastern Australian Time and dispatch your orders on the same or next business day, so they can reach you soon.
Where does VIVER deliver?
We ship worldwide and offer free trackable standard shipping on all orders.
How do I check the status of my order?
Once you complete your purchase, you will receive the shipping confirmation email with the tracking number and details. You will have the ability to track your package on the corresponding shipping carrier's website.
When will I receive my order?
Free standard shipping typically takes between 3-7 business days depending on your order destination. We do always ask you to allow up to 2 weeks for your order to arrive due to local customs policies which are beyond our control. Please read our Shipping & Delivery for more information.
What payment options do I have?
We accept PayPal, AmEx, Union Pay, Visa and MasterCard credit cards. We do not apply any additional surcharges. All your credit card information is processed through the encrypted data system, so rest assured that shopping at Viverleather.com is highly secure.
If none of these options suit, please email us at firstname.lastname@example.org and we will advise alternative payment methods.
Can I cancel or modify my order after purchase?
We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact us via email@example.com as soon as possible after placing your order. We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.
What shipping options do you offer?
We offer free standard shipping on all orders, typically arriving within 3-7 business days. If you require more expedited shipping, Express Post Delivery is available at an extra charge and can be selected at checkout.
Do I need to setup an account to make an order?
No, it is not compulsory. You have the option of checking out as a guest, though we do recommend setting up an account after processing your order so you can learn about our latest arrivals and special promotions.
What is your return policy?
We accept returns of unused products within 14 calendar days of purchase. Your refund will be credited to the same form of payment used to make the purchase. Returns postmarked outside of the 14 day policy are ineligible for a refund but will automatically be processed for an online store credit valid for 3 months. If we receive a return and it has been used or damaged, or if the security tag is not attached, we cannot accept your return. You can request to have it shipped back at your expense. Please read our Return Policy for more information.
How should I care for my VIVER bag?
Regardless of the leather type, very gentle care is the key to ensure a long lasting service of your VIVER bag. The best way is to clean the bag with a damp, soft flannelette and mild soap. Let it dry naturally. Any leather is sensitive to prolonged exposure to heat, intense light and sun, so avoid prolonged exposure to sunlight. Do not leave makeup, pens, crayons, chocolate or candies inside because they leave stains. Be careful with light coloured bags as they can develop stains when in contact with jeans or other dark materials. It is not essential to use any leather care products however if you choose to, we recommend doing a hidden spot test in a inconspicuous corner before cleaning the entire bag to ensure no damage occurs.
I have a question about my order, who should I contact?
We are always here to help, so please send all enquiries to firstname.lastname@example.org or call ++61 (0)431 544 954.